After-sales service and bicycle support
After purchase or maintenance, we remain available. Questions, adjustments, after-sales service: reliable and human support for your bicycle.
Here, you are not a number.
One point of contact. One follow-up.
Each Bebike client has a dedicated mechanic. They know your bike, your riding style, and will remind you when it's time for a check-up.
Our Commitments
Our commitment after-sales
Post-purchase settings included
During the first few weeks after your purchase, we'll adjust your bike at no extra charge. It's included.
Personalized follow-up
Throughout your bike's life, your dedicated mechanic remains your direct contact and knows its history.
Direct contact
No phone tree, no support tickets. A real point of contact who knows your file and is accessible.
Why Bebike customer service
Is it different?
A dedicated point of contact
Each client has their dedicated mechanic. No rotation, no loss of information.
98% satisfied customers
a satisfaction rate that speaks for itself, built on 5 years of monitoring.
No switchboard
We're reachable. An accessible, responsive team, with no waiting lines.
Contact Us
How to contact us For customer service
Phone
Direct line, no switchboard. A real person who answers.
For your detailed questions or to send photos of your bike.
In store
Come see us directly at Windhof. We're here for you.
A side dish high quality
First adjustment offered
Free adjustment within 30 days of purchase. Saddle, handlebars, brakes, derailleurs – we'll fine-tune them based on your feel after the first few miles.
Tracking & Adjustments
Further adjustments based on your feel after the first few kilometers. Your bike evolves, and so does your riding style, we adapt with you.
Advice & Guidance
Recommendations for upgrades and maintenance based on actual wear and your usage. We warn you before it breaks, not after.
Warranty Management
Manufacturer warranty support for all our brands. We handle the procedures for you, you just need to drop off your bike.
They trust us for over 5 years
Simple, sincere, and above all, real-life feedback.
Because a well-adjusted bike can be felt from the very first few meters.
A reputation
over 5 years.
Follow-up that doesn't stop at the workshop
Here are some answers to frequently asked questions to help you along the way. And if you still have questions, we're here to talk.
What do I need to provide to request a warranty service?
Does the warranty cover wear-and-tear parts?
I want to improve my riding position on the bike, is that possible at BeBike?
Yes, if we're talking about basic adjustments or if you provide a recent postural assessment done by a professional.
If you wish to have a postural analysis, we work with partners whom we recommend.
A question about your bike?
We're here.
Setup, warranty, breakdown, advice, our team responds within 24 hours on weekdays. A real point of contact.