8% VAT on your bike delivered to BEBIKE

8% VAT on your bike delivered to BEBIKE

8% VAT on your bike delivered to BEBIKE

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After-sales service and bicycle support

Après l'achat ou l'entretien, nous restons disponibles. Questions, ajustements, SAV : un suivi fiable et humain pour votre vélo.

SAV Bebike Bike

Ici, vous n'êtes pas un numéro.
One point of contact. One follow-up.

Each Bebike client has a dedicated mechanic. They know your bike, your riding style, and will remind you when it's time for a check-up.

Bebike Delivery Cyclist

Our Commitments

Our commitment after-sales

Post-purchase settings included

Post-purchase settings included

Dans les premières semaines suivant votre achat, on ajuste votre vélo sans frais supplémentaires. C'est inclus.

Personalized support Luxembourg

Personalized follow-up

Throughout your bike's life, your dedicated mechanic remains your direct contact and knows its history.

Direct contact

Direct contact

No phone tree, no support tickets. A real point of contact who knows your file and is accessible.

Why Bebike customer service
Is it different?

    A dedicated point of contact

    chaque client a son mécanicien référent. Pas de rotation, pas de perte d'information.

    98% satisfied customers

    a satisfaction rate that speaks for itself, built on 5 years of monitoring.

    No switchboard

    on décroche. Une équipe accessible, réactive, sans file d'attente.

Bebike bike delivery bike repair service

Contact Us

How to contact us For customer service

Phone

Direct line, no switchboard. A real person who answers.

+352 20 60 13 16

Email

Pour vos questions détaillées ou l'envoi de photos de votre vélo.

info@bebike.lu

In store

Come see us directly at Windhof. We're here for you.

10, Lotissement Vulcalux 8399 Windhof

A side dish high quality

First adjustment offered

Ajustement gratuit dans les 30 jours suivant l'achat. Selle, guidon, freins, dérailleurs, on peaufine selon votre ressenti après les premiers kilomètres.

Tracking & Adjustments

Réglages complémentaires selon votre ressenti après les premiers kilomètres. Votre vélo évolue, votre pratique aussi, on s'adapte avec vous.

Advice & Guidance

Recommandations d'upgrades et d'entretien selon l'usure réelle et votre pratique. On vous prévient avant que ça casse, pas après.

Warranty Management

Prise en charge des garanties constructeur pour toutes nos marques. On gère les démarches à votre place, vous n'avez qu'à déposer votre vélo.

They trust us for over 5 years

Simple, sincere, and above all, real-life feedback.
Because a well-adjusted bike can be felt from the very first few meters.

A reputation

over 5 years.

The best bike repair shop in Luxembourg. An excellent workshop, with fast service and fair prices. Ideal for complex repairs that you can't do yourself (tubeless tires, brake bleeding, etc.). They are also a Brompton dealer for owners of folding bikes. It's a shame it's so far from the city center, but the trip is really worth it.

Joseph A.

Customer
The service is excellent. The location is ideal, close to the highway. I recommend ordering and having your Canyon bike installed here.

Andy C.

Customer
Very welcoming staff. If you're looking to buy a Brompton, this is the place.

Alex G.

Customer
A big thank you to BeBike Luxembourg for repairing my Canyon Aeroad. You handled it professionally, and you didn't hesitate to proactively use the SRAM warranty by ordering a new derailleur so you could repair my bike as quickly as possible. Result: it was repaired in 3 days, and I was able to enjoy riding it this magnificent Sunday. My warmest thanks. I highly recommend this super friendly and top-notch team without hesitation. Go BeBike Luxembourg

Christophe D.

Customer
Very satisfied with the service and the new «Progress» wheels I purchased. Good advice, fast and quality work, I recommend without hesitation.

Elisa P.

Customer
They are not 3T resellers, but they managed to provide and show me a 3T Racemax Italia frameset. Don't hesitate to ask them for a 3T, they love building them up. They also have beer during their weekly ride, the beer is impressive.

Mark Steven S.

Customer
I just bought a bike at this store and I'm very happy with my purchase! The quality of the bike is exceptional and it perfectly meets my expectations. But what really made the difference was the customer service. The team is extremely competent and passionate. They took the time to listen to me, understand my needs, and advise me on the model. I highly recommend this store to anyone looking for a quality bike and great customer service. Thank you very much.

Florence S.

Customer
The only authorized Canyon partner in the region, everything was top-notch. Delivery time, repair, and service. Bike dropped off for a fork issue on my Exceed. The repair was covered under Canyon warranty without any discussion. Perfectly handled by BeBike. Supported, managed with the manufacturer Fox and Canyon for after-sales service. I can only recommend the team for their efficiency!

Michael G.

Customer
A big thank you to the whole team! They were very attentive and responsive. Great service, and the Chapter 2 bike was a wonderful find. I highly recommend it!

Raphael G.

Customer
Easy to make an appointment and available staff. I am very satisfied with the annual service performed on my Canyon bike. A big thank you to the BeBike team for the quality and speed of their work.

Timothée C.

Customer
Excellent experience at BeBike! Top-notch service with truly professional and tailored advice. The team is welcoming, attentive, and takes the time to explain. You can feel their passion for cycling and their desire to satisfy the customer. I highly recommend this shop for the quality of service and the seriousness of their advice. Thanks again!

Daniel M.

Customer
A team of pros who know their job and cycling (road, mountain, electric, and more). They are capable of providing the most suitable advice for your requests and what you are truly looking for. They are not just there to sell. Furthermore, they truly offer services that go well beyond simply selling a bike (maintenance, follow-up, and advice). Go there with your eyes closed, you won't regret it!

Mathieu L.

Customer

Follow-up that doesn't stop at the workshop

Here are some answers to frequently asked questions to help you along the way. And if you still have questions, we're here to talk.

What do I need to provide to request a warranty service?

L
K
It is imperative to provide the invoice for the purchase of the bicycle or equipment.

Does the warranty cover wear-and-tear parts?

L
K
No, normal wear parts such as the chain, brake pads, or various bearings, for example, are not covered by the warranty.

I want to improve my riding position on the bike, is that possible at BeBike?

L
K

Oui, s' il s’agit de réglages de base ou si vous fournissez une étude posturale récente réalisée par un professionnel.

If you wish to have a postural analysis, we work with partners whom we recommend.

A question about your bike?
We're here.

Setup, warranty, breakdown, advice, our team responds within 24 hours on weekdays. A real point of contact.